FAQs

Can get a refund for unused Token on my Flexi Pass

Once you have purchased a Flexi Pass you cannot get a refund for any unused tokens. Your pass is valid for 24 months. We will not extend it. Once it expires it can no longer be used. You can share your pass with other people so if you have tokens you [...]


Can I share my Flexi Pass

You can share you Flexi Pass with friends and family members, but the lead name on the Flexi Pass membership must make any bookings.


Clinics

Pass holders can attend our instructor led clinics. Tokens will be deducted as per the Token price list. SUPing : Wednesday evening social paddle, fun racing, surfing and more. Thursday evening is SUP race training. Ideal for this looking to paddle a little bit harder. Sunday morning is Ladies SUP club and a [...]


Booking sessions on your pass

Currently we are unable to offer online booking for Pass holders. We are working on it. To book please call 01273 42 48 42 option 2 or pop in.


Opening Times – Brighton Marina

Brighton Marina Opening Times  April and MayJune, July and AugustSeptember and October Monday, TuesdayClosed For hire or ridesOffice open 09:00 till 18:00 Hire and rides available 10:00 till 20:00Closed for hire or rides Wednesday - FridayOffice open 09:00 till 18:00 Hire and rides available 10:00 till 18:00Office open 09:00 till 18:00 Hire and rides available [...]


Kids Instructor lead Clubs

We run instructor led kids sailing and windsurfing clubs. This is a great way to improve and meet like minded youngsters. https://www.lagoon.co.uk/course/kids-watersports/kids-watersports-clubs/


How long are Lagoon Gift Voucher valid for ?

2 years from the date of purchase.


How does the online vouchers work ?

Once you login or create an account you can choose : Image to go on the voucher Name for the voucher Who to email the voucher to. You can choose to have the voucher emailed to yourself or someone else. Choose date and time you would like the voucher [...]


How do I redeem my voucher ?

The voucher is sent to that email address you choose at the time of purchasing. There is a link to click in the voucher. On clicking the link you are taken to our reservations system to login or create an account. At that point a credit is created on [...]


Can vouchers be posted to me ?

Yes - please call our to arrange on 01273 42 48 42 option 2. Please note that you do not need a physical voucher. You can create your own  but we are happy to post you one. We log your voucher on our system and it can be redeemed using [...]


I have not received my voucher

We are really sorry. Something looks like it has gone wrong. Please check your junk mail, if the voucher is not there then please email us or call us on 01273 42 48 42 option 2 and we can resend it.


Can Gift Vouchers be bought over the phone or in person ?

Yes - call 01273 42 48 82 option 2 or visit us. Please note in the winter the physical office may be closed and we advise calling first to check. Some special offers may apply to online purchases only.


Wakeboarding for under 12’s

Kids under 12 should practice wakeboarding on our "Tantrums Ride Sessions". This is to provide a better experience for both kids and adults. Family groups with kids may book either "Tantrums" or our normal "Ride Sessions" If a parent feels their child is suitable to join and adult ride sessions please [...]


Hove Lagoon Opening times

Hove Lagoon Opening Times COVID-19 May affect this please double check our hours. Summer Season April : Wednesday – Friday (12 – 6pm) Weekend (9am – 7pm) May : Monday – Friday (12 noon – 8pm or approx 1 hour before dark) Weekend. (9am – 7pm) June – end of August : Monday – Friday (10am – 9pm or approx [...]


Wakeboard Booking Rules

We have the following rules to enable everyone to share the cable availability. If  you cannot find a wakeboard session to book please contact us and we will help you find a space. Your membership entitles you to book up to 2 free wakeboard ride sessions per day except Sundays which [...]