Changing BookingsHarvey Dawkins2022-04-30T11:32:52+01:00 Please click here for our full booking terms and conditions and ensure that you understand our cancellation policy. Alterations to Bookings Customers are able to rearrange course dates up to two times with no charge when Lagoon Watersports is given : 48 hours notice for courses under £75 per person 7 days notice for courses priced between £76 – £300 per person 14 days notice for course over £301 per person If Lagoon Watersports is given less than the required notice period this considered to be a cancellation. In circumstances when a customer requests more than two changes of a date, a rebooking fee of 50% of the course fee will be charged. In circumstances where the customer is unable to choose new dates or Lagoon Watersports is unable to offer suitable alternative dates a credit will be applied to the customers account that is valid for 24 months. Cancellation charges Customers may cancel a course with written notification from the lead name in your group. The following cancellation fees apply when Lagoon Watersports is given : More than 4 weeks notice before course/event starts – 25% of the course price will be taken as a cancellation fee. Less than 4 weeks notice before course/event starts – 100% of the course price will be taken as cancellation fee. Course Cancellation by Lagoon Watersports In circumstance where Lagoon Watersports cancels a course (Excluding Force Majeure) the customer may choose a new date or a full refund. Postponement due to COVID-19 If you are required to self isolate via government guidelines you can reschedule you booking to a later date within our schedule availability. No refunds are available due to COVID-19. Force Majeure In circumstances out of our control we will endeavour to rebook and hold credit for any activity in the future valid for 24 months. This includes cancellation by us due to COVID-19. No refunds will be given in these circumstances. You may wish to take out course cancellation insurance which you should be ale to find searching online or by calling Guest First on 0345 90 80 101.
